Cancellation and Refund Policy – Jhankar High School

The purpose of this Cancellation and Refund Policy is to provide clarity, fairness, and transparency regarding fee payments, cancellations, and refund requests at Jhankar High School → By enrolling a student or making any payment to the school, parents and guardians agree to the terms outlined below.

1. General Policy

All fees paid to Jhankar High School are collected to support academic services, infrastructure, staff, and facilities offered to students → Since these resources are allocated and planned in advance, the school follows a well-defined cancellation and refund policy to ensure responsible financial management.

2. Admission Cancellation

Parents or guardians may request cancellation of admission under certain conditions → A written request must be submitted to the school administration clearly stating the reason for cancellation → The date on which the written request is received will be considered the official cancellation date.

→ Admission cancellation is processed only after all issued school property, documents, books, and materials are returned in proper condition.
→ Requests made verbally or through unofficial channels will not be accepted.

3. Refund Eligibility

Refunds are subject to specific conditions and may vary depending on the type of fee paid.

a) Admission Fee

→ Admission Fee is generally non-refundable, as it covers administrative and processing costs related to student registration.

b) Tuition Fee

→ If admission is cancelled before the academic session begins, a partial refund of the tuition fee may be considered after deducting administrative charges.
→ If admission is cancelled after the academic session has started, no refund will be issued for tuition fees already allocated for classroom, staffing, and academic resources.

c) Annual Charges / Development Fee

→ Annual or development charges are non-refundable, as they are used for school facilities, maintenance, and infrastructure planning.

d) Transport Fee

→ Transport fee refunds are considered only if the cancellation request is made before the first month of availing the service → Once transportation service has started, no refunds will be provided.

e) Hostel / Meal Fees (If Applicable)

→ Refunds for hostel, food, or similar services are considered only before the student occupies the facility → After usage begins, fees are non-refundable.

4. Mid-Term Withdrawal

If a student is withdrawn during the academic year:

→ Parents must notify the school at least one month in advance in writing.
→ All pending fees must be cleared before issuing Transfer Certificates or school documents.
→ No fees already paid for the term will be refunded due to pre-allocated academic and operational expenses.

5. Fee Payment Errors

In case of duplicate payments or technical errors during online transactions:

→ Parents must notify the school accounts department with proof of transaction.
→ After verification, excess amounts may be refunded or adjusted toward future fees.
→ Refund processing time may take 7–15 working days, depending on the payment gateway or bank.

6. Non-Refundable Items

The following are strictly non-refundable:

→ Registration Fee
→ Late Fee Charges
→ Exam Fee (after schedule release)
→ Transportation Charges (once used)
→ Book Set, Uniforms, Stationery
→ Fees for workshops, events, or activities already attended

7. Refund Process

To request a refund, parents must:

→ Submit a written application to the school office or official email
→ Provide necessary documents, payment proof, and bank details
→ Allow reasonable processing time for internal review and approval

The school reserves the right to approve or reject refund requests based on the policy guidelines.

8. Policy Updates

Jhankar High School may modify or update this Cancellation and Refund Policy to reflect operational needs or regulatory requirements → Updated versions will be published on the school website, and continued use of services constitutes acceptance.

9. Contact Information

For enquiries related to cancellation or refund requests, please contact:

Jhankar High School
Sector-96 Gurugram, Babra Bakipur
Email → info@jhankarhighschool.com
Phone → +91 8059105885